- Payment Terms
To maintain the highest level of security and service, we operate on a Prepaid Only basis.
No Cash on Delivery (COD): We do not offer COD at this time.
All orders must be fully paid via our secure checkout gateway before they are processed.
- Delivery Timeline
Because we prioritize quality checks and careful packaging for our delicate items, our delivery window is as follows:
Estimated Delivery Time: 15 to 20 business days.
Order Processing: Please allow 2–4 business days for us to prepare your order before it is handed over to our courier partners.
Note: Delivery times may vary slightly during peak holiday seasons or due to unforeseen courier delays. We appreciate your patience as we work to get your beautiful pieces to you.
- Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email (or SMS) containing your Tracking Number. You can use this number to monitor your package’s journey in real-time. - Shipping Charges
Shipping costs are calculated at checkout based on your location and the weight of your order.
Optional: You can mention “Free Shipping on orders above [Amount]” here if applicable.
- Damaged or Missing Items
We recommend filming an unboxing video when your package arrives. In the rare event that an item is damaged during transit or missing, this video helps us resolve the issue quickly with our logistics partners. - Incorrect Address
Please double-check your shipping address during checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
Tips for your website:
Visibility: Place a link to this policy in your website’s footer.
Product Pages: Since 15–20 days is a longer wait, I recommend adding a small note on the product page: “Expected delivery: 15-20 days.” This prevents surprises at checkout!